If you have a complaint about anything during your time at the College, you should meet with the Overseas Student Coordinator or Head of International Operations to discuss the complaint.
During this discussion, you will be provided with information about what you can do and your rights. You will be given our Overseas Students Complaints Policies.
Mrs Kwai
Deputy Director of John Paul International College
Overseas Student Complaints and Appeals Flowchart
We will help Overseas Students through all of this process if needed.
A student:
- may nominate a support person of any relevant means to accompany him/her at any stage of the dispute resolution process
- has the right to be represented by a nominee if they so choose
If a student is concerned about a decision made or action taken by the College, he/she may contact the Overseas Students Ombudsman at no cost. The Overseas Students Ombudsman offers a free and independent service for overseas students.
Please see: Overseas Students – Commonwealth Ombudsman, or phone 1300 362 072 for more information.
Every attempt will be made to resolve disputes within 20 working days.
Nothing in the school’s dispute resolution policy negates the right of any overseas student to pursue other legal remedies.
Transferring to a different school
If you wish to discuss transferring to a different school, you will need to meet with the Deputy Director of John Paul International College first. During this discussion, you will be provided with information about transferring. You will be given our Overseas Student Transfer Policy.